Refunds
You are paying for something that is still being built, so the refund has to be simple. It is: ask, and you get it back. The one catch is that App Store subscriptions are refunded by Apple rather than by us, and this page explains which is which.
Last updated 4 October 2026
Founding memberships
A founding membership is $49, paid once through Stripe on this website.
You can have all of it back, at any time before Solis launches, for any reason or none. You do not have to explain, and nothing you have already used — the TestFlight build, the Discord — counts against it.
Write to sam@getsolis.co from the address you paid with, or tell us the email you used. We aim to send it back the same day and will not take more than five working days. Stripe returns it to the card you paid with, which usually takes another five to ten days to appear, depending on your bank.
After launch
Once Solis has launched, a founding membership has been delivered in full — you have the app, without a subscription, for as long as the service runs. From that point it is not refundable as a matter of course.
That is the policy rather than a wall. If something has genuinely gone wrong, write to sam@getsolis.co and say what happened. Your statutory rights as a consumer are not affected by anything on this page, and where the law where you live gives you a right to cancel, that right wins.
Subscriptions bought on the App Store
These are sold by Apple, not by us. We never receive the payment and we have no way to return it, so a refund has to be requested from Apple:
- Go to reportaproblem.apple.com, sign in, find Solis and choose "Request a refund".
- To stop future charges rather than undo one, cancel the subscription in Settings on your iPhone. Cancel at least a day before it renews, or that period is charged. Cancelling does not automatically refund the period you are in.
Apple decides those requests and we are not told the outcome. If Apple turns you down and you think that is wrong, write to sam@getsolis.co anyway — we cannot overturn it, but we would rather hear about it than not.
Before you dispute a charge
If you do not recognise a charge or something has gone wrong, please email sam@getsolis.co first. A chargeback takes months, costs us a fee on top of the refund, and gets you your money back more slowly than just asking would have. We have never refused a founding refund and do not intend to start.
Who to write to
sam@getsolis.co. Solis is run by Solis Morning Co. LLC in Arizona, United States, and a person reads it.